Booking Terms
These booking terms and conditions (‘Booking Terms’) are between the person or legal entity making the Booking (‘You/Your’) and {enter company name} (‘We, Us, Our’) and covers the rental of accommodation for the period of time stipulated in Your confirmation email (‘Booking Confirmation’) These Booking Terms are governed by the laws of England and Wales and apply to all Bookings placed with Us.
By making a Booking You accept to be bound by these Booking Terms.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) a full payment of the total price; or (ii) the payment of any other deposit amount specified at the time of booking as stipulated in Your Booking Confirmation or (iii) a valid payment card successfully pre-authorised for an amount that is no less than the value of any cancellation fee stipulated on Your Booking Confirmation.
Where Your online payment is less than the total value of the stay, the balance will either be collected from You prior to arrival according to the payment schedule set out Your Booking Confirmation, or paid on either check-in or check-out, or at another time as agreed in writing between You and Us.
When Your Booking is confirmed by Us online or by email, text or WhatsApp message, a reservation number is issued and displayed in Your Booking Confirmation. Your reservation number must be retained and quoted in all communications should any cancellation or amendment be necessary.
Prices
Prices quoted are correct only for the specific number of guests, dates, nights and rooms specified in Your Booking Confirmation. Prices are quoted in the currency shown in the Booking Confirmation.
Your Booking Confirmation also displays any taxes applicables at the time of booking, at the current rate, including without limitation sales taxes, value added taxes or local taxes, which may be itemized separately. Taxes are subject to change in line with applicable regulatory changes which are not under Our control, provided that such regulatory changes were not already in the public domain at the time of booking.
If You have selected booking extras, where applicable the cost of these extras and any applicable taxes may also be added to the reservation total displayed on Your Booking Confirmation.
The total reservation price does not include the costs of goods, services that You may choose to purchase incur later during Your stay or additional taxes incurred during Your stay (unless otherwise stated).
Pricing Error
On the rare occasion that an error in pricing occurs and We cannot accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can, and refund the amount paid in full without any liability for the error or omission. You agree that We will not be liable for any additional expenses You may incur as a result of this error or omission. This clause applies in particular to reservations placed via an intermediary or travel agencies.
Availability
In the rare event that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation and if there is a difference in the Price, We will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking, and provided that Your alternative accommodation is of a similar or higher standard to Your original Booking, the differential cost will be borne by Us.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the specified latest check-in time You must confirm this to Us directly.
In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the entire Booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking, and the accommodation may no longer be held for You.
Cancellations & Amendments
If You change the number of guests, dates, room nights or room type (‘Amendment’), then our prices are subject to change.
Cancellation terms are displayed on our Website at the time of booking, specified on the online Booking Confirmation page, and set out under the Cancellation Policy section of the Booking Confirmation sent to You by email.
You may cancel Your Booking yourself by using the link provided in your Booking Confirmation or accessing the “manage my booking” menu on our Website. Should you wish to modify the terms of Your Booking, you must contact Us to discuss any other Booking amendment.
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the ‘Cancellation Deadline’) a full refund will be given to You including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline, You will be charged the applicable late cancellation fees as specified in your Booking Confirmation, and where applicable, any booking extras that have been pre-ordered on Your behalf, and We shall be under no obligation to hold the accommodation for You.
If You do not arrive on the anticipated date of check-in stipulated on Your Confirmation, We are in Our right to consider that You have cancelled the entire Booking and We shall not be under any obligation to hold the accommodation for You on any other date.
Should You request an Amendment that We are not in a position to accommodate, Your Booking may be cancelled and a full refund given to You, provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
Payments
Bookings must be guaranteed using a valid payment card or via any other accepted payment method offered to You at the time of booking.
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your card or to Your account at the time of Booking or at the date stipulated in the Payment Terms section of Your Booking Confirmation. Your Booking may be cancelled automatically if your card is declined by your bank, or if there are insufficient funds on Your account.
At the end of Your stay, any remaining outstanding balance and any additional goods and services purchased during Your stay must be paid in full. Should You leave the premises without settling any outstanding balance We reserve the right to collect the balance using the payment card you provided at the time of Booking.
IMPORTANT – We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards, or to collect any deposit due at the time of booking. We may also pre-authorise or charge your card for any cancellation fee that may arise, or for any further deposit that falls due later, according to the terms and schedule set out in Your Booking Confirmation.
If your card was charged prior to arrival, any amount charged to your card prior to arrival, shall be deducted from any outstanding balance due on Your Booking.
If your card was pre-authorised prior to arrival, We shall apply the charge to your card for the amount preauthorised, or alternatively, cancel the pre-authorisation and apply a new charge instead. A pre-authorisation is NOT a charge and no monies are taken from your account, but the credit limit available on your card may be temporarily reduced by the pre-authorised amount. Therefore, when You settle Your bill, We will make sure that any outstanding pre-authorisation is either charged, or cancelled and replaced by a new charge as needed.
Liability
Although We take great care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements. Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or if You would like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and under no circumstances shall We be responsible for any indirect or special damages.
We advise that You take out the appropriate travel insurance. We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for any failure to perform our services, including the provision of said accommodation services, to the extent that such failure is caused by factors that are beyond Our reasonable control, including and but limited to weather conditions, traffic or transport strikes.
You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a significant disturbance or nuisance to Our staff or to other guests on Our premises.
